Only available in the following regions:
Japan, United States, Hong Kong, Taiwan, Singapore, Malaysia, Philippines, India, Indonesia, United Kingdom, Spain, Germany, Italy, France, Canada, Australia, New Zealand.

Pokémon Shirts

Orders

Can I add a Pokémon Embroidery on top of a customized patterned fabric chest pocket? 2020.05.29up
If you’ve customized the breast pocket fabric of your Polo Shirt, the only places you can add an embroidery is either the front or the back hem of the shirt.
Can I add the Poké Ball buttons to the regular Pokémon Shirts? 2020.05.29up
The Poké Ball buttons are only available for the Pokémon Polo Shirts.
How many orders can one make at a time?
As many as you wish. You can place orders for your own shirts, for family and friends.
How long will it take for me to receive the ordered shirts?
Shirts will be shipped within 4-6 weeks after you place an order. Please note that it may take longer, as each shirt is made exactly as you order. In some cases, it may take as long as two months to process orders placed when a backlog of orders has occurred.
I'd like to know more about procedures after ordering, such as cancellation.
Please see here for more information.
Can I change the size after I place an order?
Please see here for more information.
Can I order via telephone, FAX, or email?
We do not accept orders through these means.
All orders are made through our online form.
Can you adjust the size after I receive the shirt?
We cannot adjust the sizes of shirts that you have already received.

Payment and receipts

How do I make the payment?
Please see here for more information.
Do you issue receipts?
Please contact Original Stitch's customer support (support@originalstitch.com). Pokémon Customer Support Center will not be able to answer your inquiries regarding Pokémon Shirts.
I'd like to know about refunds.
Please see here for more information.

About the Designs

Can I combine different patterns of fabric?
Yes! You can pick different patterns to be used in a shirt. You can base your choice on your favorite Pokémon, the color of the fabric, or even the six Pokémon that you use in your game. Be creative!
Can I change the design after I place an order?
We're sorry, but the design cannot be changed once the order is made.
Do you have business shirts?
We do! When designing a business shirt, try using Pokémon patterns in places like the back of the collar to make a subtle style statement.
I'd like to know more about the fabrics you use.
Please see here for more information.
Will you make patterns based on Pokémon from regions other than the Kanto Region and the Johto Region of the Pokémon games?
Not currently.
Only Kanto and Johto Region Pokémon are available at this time.

Signing up and logging in

Do I have to sign up to place an order?
Yes, an Original Stitch account is required to place an order.
Your personal information will be managed by Original Inc.
Please read our Privacy Policy from this link.
How do I delete my account?
Please contact support@originalstitch.com for details.
How do I change the shipping address?
It can be changed on the payment page.
For more information, please contact support@originalstitch.com.
How do I change my email address and password?
From the following URL:
https://ja-jp.originalstitch.com/settings
What do I do if I forget my password?
Click on "Forgot Password" at the URL below. An email will be sent to you to reset your password.
https://ja-jp.originalstitch.com/login
How do I cancel my subscription to the newsletter?
Click on the "Cancel Subscription" link in the newsletter, or after logging in from the URL below, remove the check mark next to "Special coupons and other notices."
https://ja-jp.originalstitch.com/settings

Others

How can I contact you?
Please send your inquires to Original Stitch's customer support (support@originalstitch.com).
The Pokémon Customer Support Center will not be able to answer your inquiries regarding Pokémon Shirts.
Can you wrap the shirt up for presents? Can you also make it so that the receiver can't tell what the price of the shirt is?
We do not offer a wrapping service, but all of our products are delivered in vanity cases. The price will be displayed on the website, but not on the delivered shirt.
Please see here for more information.

If you have questions not answered here,
please contact the Original Stitch support center

Note: Pokémon Customer Support Center is unable to respond to questions regarding the Pokémon Shirts.

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